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TIP: We recommend viewing on a desktop or monitor for the best experience possible. 

Q: What am I getting with my subscription? 

A: If you purchase an all-tournament pass, you’ll have access to every game live and on-demand from your time of purchase onward. If you buy the one-day pass, you’ll have access to all games live and on-demand for 24-hours from the moment of purchase. 


All of our games will feature two live commentators and a full arrangement of our usual in-game graphics. 


Q: Will every game be streamed? 

A: We will cover every game of the tournament that is played at Western Hall. Two consolation bracket games will be played at Brophy Hall on December 30, but we will not cover them. This means in total, we will stream 24 of the tournament's 26 games. Our live channel will appear at the top of the right portion of the screen with on-demand games available in descending order beneath it. 


Q: My game is about to start and I can’t see it! Where is it?

A: Our streams at each venue temporarily pause in between games. Worry not, each stream will restart prior to the next game. Please keep in mind that tournament schedules can often run behind. 


Q: Help! My stream froze and isn’t working. My screen went black. What should I do?

A: Many small bugs can be resolved by refreshing your browser, or signing out of your DaCast account you made at the time of purchase and signing back in. Small internet and computer errors are out of everybody’s control, but unfortunately do happen at times. We are not responsible for user-error, computer problems or internet outages that may occur while viewing the tournament. 


Q: I’m having repeated problems watching games. What’s going on? 

A: If we’re experiencing major issues at Western Hall, updates will be provided on our Twitter and Facebook pages. Please know our team is working to resolve issues as quickly as possible. We appreciate your patience. 


Q: I’ve had many problems and want a refund. 

A: We will consider refund requests on a case-by-case basis. Please detail your problems on our contact us form and our team will get back to you as soon as possible. 


Q: I thought all your coverage was free? Why do I have to pay? 
A: In order to cover our costs related to equipment, travel, lodging and compensating our hard-working crew. Our commitment to quality coverage is our foremost point of pride and you can expect the same attention to detail as you would in any other Clutch Sports Media broadcast. Thank you for supporting local high school sports.

Q: Can I stream these games on a smart TV? 

A: There is no way to view these games on a smart TV through a native app other than a web browser. The suggested workaround is to plug your computer into your TV via an HDMI cord and then select that as a source. 


Thank you for your feedback!

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